Terms and conditions
Francisco Javier Redondo Molina (CIF: 46890705F) on behalf and in representation of “OgoTours Madrid” reserves the right to refuse the participation on the tours to any person if the company through its representatives considers it necessary at any time.
OgoTours Madrid and its freelance tour guides do not accept responsibility for injuries, losses, thefts, damages or unexpected events that may occur during visits.
Any kind of public or private transport taken or food and beverages consumed during the tours are not included in the final price unless specified.
CANCELLATION POLICY FOR OUR TOURS:
Our tours run in all kinds of weather. Rain or other weather conditions are not enough reason to cancel a tour. In the case of heavy rain, please bring suitable rain gear.
Cancellation by the customer:
Full refund for tours cancelled more than 72 hours before the scheduled starting time.
50% refund for tours cancelled more 71-49 hours before the scheduled starting time.
No refunds for tours cancelled less than 48 hours before the scheduled starting time or for no shows.
We recommend purchasing a travel insurance in the cases of flight/train/bus delays or cancellations.
Cancellation by OgoTours:
On the rare occasion of cancellation of a tour by OgoTours, we will try to arrange another timetable with the client. If this is not possible, a full refund will be issued.